Shipment processing time
All orders are processed within 1-3 business days. We do not begin the shipping process on weekends or holidays.
We will alert our customers when there are shipping delays or when we are experiencing high volumes of orders.
Shipment to P.O. boxes or APO/FPO addresses
We do not ship to P.O. boxes or APO/FPO addresses.
Shipment confirmation and order tracking
You will send a confirmation email once your order has been completed. If you would like tracking details please email, email@example.com
Shipping rates and delivery estimates
Our shipping rates are based on area and weight. For further freight details, please email firstname.lastname@example.org
Customs, duties, and taxes
Basepoint New Zealand is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Refunds and Return Policy
Please view this link to see our refunds and returns policy.